Democracy Watch is calling on Prime Minister Justin Trudeau and Finance Minister Chrystia Freeland to keep their election promise and hold Canada’s big 5 banks accountable to customers.

Democracy Watch called on all federal parties to work together to make the key changes needed to address what it calls gouging, discrimination and abuse.

Co-founder Duff Conacher says the Liberal government has failed to meet its election promise to allow the Financial Consumer Agency of Canada to review prices charged by banks and impose changes if they are excessive. He says government has yet to require financial institutions to offer options to delay consumer debt payments when needed, and has yet to review the closure of tax loopholes to prevent banks and other financial institutions from pretending to make their money in low-tax countries in order to lower the taxes they pay in Canada.

Democracy Watch is looking for six more key measures to address concerns about the major banks. They include requiring banks to cut credit card interest rates in half, and requiring banks to re-open basic banking branches in every neighbourhood to offer low-interest rate, small-value lines of credit to stop predatory lending across Canada.