The Department of Digital Government and Service NL says it has not received any direct complaints concerning a company conducting business door-to-door, which has been the subject of some recent discussion on social media.

The department confirms that a direct seller’s licence was issued to Newfoundland Water Solutions, which is under the sole directorship of Chris Christodoulou, in August of 2024.

As of last week, the department had not received any complaints from customers/consumers related to that business.

That’s despite widespread concerns and questions raised on social media about the company and its practices. The department says consumers who feel that a company is conducting business in an unfair or unconscionable manner are encouraged to contact the Consumer and Financial Services Division to discuss their issue and, if appropriate, file a complaint.

Complaints can only be filed by a consumer who has, or has had, a business relationship with the company. Complaints are not investigated based on a report from a third party.

When doing business with a company, consumers should ask to see the salesperson’s company-issued ID and seller’s licence or registration. Don’t be pressured into buying anything, and watch for warning signs that include an offer of a free gift if you buy a product, an offer that is only good that day, or a claim that a neighbour just made a purchase.

Get information and then call or visit local stores to compare prices, as some door-to-door products may be overpriced; never leave a salesperson unattended in your home, and if you feel threatened or intimidated, ask the person to leave. If you are suspicious, immediately report the incident to the police.