Newfoundland Power is standing by its assertion that spikes in power bills last month were legit, while many customers say it doesn’t add up.
Officials with the utility delivered their review of the issue to the Public Utilities Board last Friday, and released it to media yesterday.
It repeats much of the explanation already offered; that colder, windier weather, and a longer billing period, at the peak of winter, is mostly to blame for the doubling of some bills.
The PUB is now looking at that review, with an assessment of its own expected within a couple of weeks.
Newfoundland Power CEO Gary Murray touted the near-flawless accuracy of their meter and billing process.
Newfoundland Power President and CEO Gary Murray with Glenda Power, Director, Stakeholder Relations and Communications. (VOCM News)
But he conceded they could be more proactive in giving customers a heads-up when potential spikes are coming.
“Leading up into the winter we’ll provide a lot more awareness to customers around temperature changes that are coming, and the impact that can have on their bills so they are aware of it and can be a bit more proactive in how they manage energy usage in their homes.”
Murray also noted rates in Newfoundland are the lowest in Atlantic Canada — though another increase is likely coming as of July 1st.
Meanwhile, a protest over the high bills and overall cost of living is planned for April 1st at Newfoundland Power’s offices on Duffy Place in St. John’s.
