WestJet is responding to complaints from some 200 Newfoundlanders and Labradorians who are left wondering if they’ll be able to get home for Christmas.

The plane load of passengers, who were booked to fly from Toronto Pearson to St. John’s on Sunday were suddenly told that their flight was cancelled, that another aircraft would not be brought in, and that they might not get another flight until Boxing Day.

Frustrated passengers called the VOCM Newsroom to express their anger. The passengers had to line up for hours at the terminal each day to get hotel and meal vouchers, with little to no updates on the unfolding situation.

Last night, WestJet tweeted out its apologies to passengers affected by cancellations and delays due to winter weather.

The airline says it is working to accommodate passengers as quickly as possible, where possible. It is offering passengers with travel booked between now and Boxing Day to cancel their trip and full refunds will be made available.

We sincerely apologize to those who have been impacted by cancellations/delays due to winter weather. We understand your frustration, especially at this time of year. Our teams are working to reaccommodate you as quickly as possible, where possible.

— WestJet (@WestJet) December 21, 2022