People just may have to get used to the new model of motor vehicle registration — the online and appointment system may be here to stay.

Stories abound of people spending hours on the phone trying to get through. If they do get through, the nearest appointment can be weeks away, depending on the service required.

Sarah Stoodley, the Minister of Service NL and Digital Government, says they’re trying to work through the glitches and refine the system so that people can get an appointment within a day or two. Motor Vehicle in Mount Pearl has added a new call team and is booking about 300 appointments per day.

They’re currently speaking with about a thousand people a day but the department is moving things around and bringing in more staff.

Government has no plans at the moment to go back to the pre-pandemic walk-in model. One of the biggest problems right now is the number of no-shows.

If they can get to a place where people can book a next-day appointment, they will stick with the current system.