Issues with airline services are starting to proliferate as the summer season starts to ramp up, and one airline advocate believes there is some “rough turbulence” ahead for travellers.
There is a backlog of travel demand following over two years of pandemic-related restrictions, and that is combined with things such as flight cancellations, passport problems, and baggage delays.
Woody French is the former Mayor of CBS, and had done a lot of work with the air passenger bill of rights.
French says he was in Toronto not too long ago and he saw the airport chaos firsthand.
He says police were called to the airport five times on one Saturday because of problems between passengers and staff.
French has some advice for anyone travelling during this time who encounters problems.
He says not to fight with airport staff, instead, keep a record of the date and time of the interaction. Try to get the issue solved at the airline level, if that doesn’t work go to the Canadian Transportation Agency. As well, he says for people to keep their MP in the loop.