A woman in Labrador West is frustrated and facing an expensive flight to St. John’s to sort out an issue she’s faced trying to get a passport for her 11-year-old son.

Natasha Glover and her son are booked for a trip to Ireland on July 15 to bury the ashes of her former partner and the father of her son—and despite applying for their passports back in February, her son’s passport has not yet been issued.

The problem, says Natasha, is that she’s been told a custody agreement is required despite the fact that there was no mention whatsoever online that a custody agreement would be required.

Glover supplied the child’s father’s death certificate and the child’s birth certificate containing the names of both parents, but the passport office insists a custody agreement is required. She’s been told she can appear at the Passport Office in St. John’s in person to sort it out, an added trip and time away from work that will cost thousands of dollars.

Glover and the child’s father were separated at the time of his death, but on good terms and there was no custody agreement in place.

Glover is frustrated with the process with only days left before they’re set to leave for Ireland.

She has family in St. John’s who could fill out the appropriate paperwork on her behalf, but she’s told she has to do it herself and no amount of calling will make a difference.