Newfoundland Power has doubled-down in response to complaints about higher-than-expected bills last month, insisting the increases are accurate and justified.

Officials say they were already reviewing their systems, as a result of the blowback, before the Public Utilities Board directed them to do it.

The regulator was also hearing it from customers, mostly with doubts about the accuracy of meter readings and customer usage.

Newfoundland Power’s review, however, found almost flawless accuracy on both fronts; no issues with the nearly 5,000 meters tested, and not one error in the 7,500 bills examined.

Instead, officials again pointed to colder and windier weather in February over January, more days in that billing cycle, and the 7 per cent rate increase that kicked in last August, but only really reared its head once winter arrived.

And that’s all despite a milder winter overall so far this year, noted NF Power’s president and CEO, Gary Murray.

As for the 577 calls they got about higher bills, he said 97 per cent of them were resolved with a single call, though it’s unclear how many were satisfied with the explanation they got.

The PUB, meanwhile, is expected to render its assessment of Newfoundland Power’s reasoning within a couple of weeks.

NF Power has listened closely to the concerns of customers regarding higher-than-expected electricity bills in February 2025. Findings of its in-depth 2025 Customer Billing Review, conducted to examine these concerns, can be viewed here: https://t.co/dmYOHIj4Tm pic.twitter.com/aDEwvqL9IH

— Newfoundland Power (@NFPower) March 24, 2025