Bell Aliant officials are continuing their investigation into a fibre cut in Paradise early this morning that knocked out home phone and internet service to a large area.

Reports indicate that the outage affected Bell Aliant customers as far away as St. Mary’s Bay and Placentia Bays.

Bell Aliant says some progress has been made on the restoration of home service, and the internet outage is limited to the Paradise area.

Depending on the complexity of repairs, it may be a while before an update on the restoration of full services is available according to Bell Aliant.

Earlier Story

Bell Aliant says a fibre cut in Paradise has disrupted services in some communities from St. John’s to Holyrood and St. Mary’s Bay. Several thousand customers have reduced or no service.

A fibre cut in Paradise has disrupted services in some communities from St. John’s to Bay Roberts. Our team is on site repairing the damage to restore services as soon as possible.

— Bell Aliant (@Bell_Aliant) October 8, 2020

Landline, internet and TV are being affected. The Holyrood Fire Department says people will have to call 9-1-1 from a cell phone as their landlines are down.

Message from the Holyrood Fire Department Chief- Please be advised that all landlines throughout the town are currently out of service. The reason is unknown at this time but crews are investigating.
In the case of an emergency you will have to call 911 from a cell phone. pic.twitter.com/GIPhsGsdt9

— Town of Holyrood (@townofholyrood) October 8, 2020

Ian Furey, who runs Mount Carmel Building Supplies, has been doing all his business on a cell phone.

He spoke to a worker at Bell who said something happened at about 5:30 this morning.